by using user-friendly interfaces. You will able to create your own "feedback form" adding every type of questions (simple, one choice, multi choices, table etc.) and ranging from simple polls to complex rule driven surveys
from every channel (survey URLs, email, QR Code, sms, mobile...) in every considerable touch point (pre-experience, post experience, customer care, social network, event etc.) to connect you with your customers anywhere and at any time
the online analytical processing engine (OLAP) enables you to analyse survey and core data to discover trend and insight in real time. Analysis can range from ready-to-use preconfigured metadata and statistics to personalized views
using details and KPI that can be exported just for presentation or to be used in other organization's systems. Or you can have at your disposal a role-based dashboards tailored ad relevant for every internal user from CEO to front-line
using myK both through efficient tactical activities (event-driven actions in real time as a consequence of the feedback) than through effective strategic choices (planned actions as a consequence of the discovered insight)
Collect feedback from web site, e-mail, SMS, QR Code, portal private area etc. using PC, tablet, smartphone etc.
Surveys can have a dynamic behaviour thank to logical rules based on previous given answers, user/panel profile and context
Discover your audience insight with ready analytics or customized stats on opinions and cross survey. Fully export detailed responses
Thanks to a user-friendly interface you can create your own dashboard to share tailored KPI and trend with colleagues and board
The surveys and messages layout can be fully customized to reflect your brand identity and the communication context
myK will integrate with your existing systems (ERPs, CRMs etc.) either by batch, API or Web Services depending on which approach works best for you
Personalised communication at the right time on the right channel and timely ad-hoc actions as a consequence of the feedback
myK uses social plug-in to improve your company social status. Moreover myK can enables a 'social bridge' to convert likers and followers
Natively support for every language (for example: english, french, german, italian, spanish, russian, arabic, chinese etc.)
Give to every one the right permission and visibility to reflect responsibility and view based on role and department
myK has been cited by Gartner since 2009 and it is the only italian reference in the EFM market.
For Gartner, myK is in "A smaller group of vendors, that provide enterprise feedback management applications that work across multiple channels and can be used for multiple processes."
Gartner clients can read about myk in:
Voice of the customer (Voc), Customer Feedback Management (CFM), Customer satisfaction, Customer Experience Management, Customer engagement, Customer service evaluation, Net Promoter Score (NPS), Product development, Competitive analysis, Direct marketing (DEM, newsletter, sms), Marketing Automation, Survey, Cawi, Event Data Driven, Event Data Driver, Workflow Action, Customer Insight and Action, Actionable Insight...
Voice of the Employee (Voe), Climate survey, Employee engagement, Employer branding, Performance evaluation, Training needs, Training evaluation, Training quiz, E-Learning, Recruiting evaluation, CV collection, CV scoring, Employee Survey, Employee newsletter, Event Data Driven, Event Data Driver, Workflow Action, Employee Insight and Action, Actionable Insight...
We have a 100% successful rate, you can't believe? Ask our customers!
our customers said...
To exploit the points of contact with the customer to build a dialogue and act accordingly: a strategy to transform the experience into a competitive advantage supported by a complete solution like myK.
The thing that most surprised me about the myK solution was the simplicity and rapidity of implementation that made it possible to quickly capture the business benefits, where it also proved to be immediately stable and reliable.
With the myK platform I finally have the possibility to manage the web panel independently and securely. A system that adapts to the customer's needs with professional and timely technical support, among other things with an excellent quality / price ratio.
myK has proved to be a strategic choice for our business: it has helped us put customers and partners at the center of our organization with an innovative and scalable solution.
Among the various survey solutions we have chosen myK for its characteristics: it is a complete system that can be easily used by the end-user and allows easy bidirectional integration with legacy systems, also through services.
I have been using myK for many years, so I was able to appreciate its evolution and ability to adapt to users' needs. Thanks to the new solutions constantly introduced, myK has been able to maintain its effectiveness and reliability over time as a detection tool.
myK offers two main fruition modes and interesting added services
Do you normally have problems to engage your IT department? Or maybe you simply prefer to manage your budget by yourself?
Purchase myK on Cloud:
Would you like to fully integrate myK within your enterprise systems? Do you prefer to keep sensible and material information in house?
Purchase myK on Premise:
Do you need help to design or run your project? Don't you have enough time/resources to manage it?
In addiction to the software platform we provide:
info@makeyourknowledge.com
via Carducci 16, Milan - Italy
+39 02.320.627.875